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Key Holding

Key holding and alarm response for commercial premises.

Secure key holding for businesses across Cumbria and North Lancashire, with agreed response procedures and an officer who attends when required.

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  • KeysHeld securely, under procedures we agree with you
  • ResponseAttendance when required, and liaison with your contacts
  • AreasCumbria, including the South Lakes, and North Lancashire

When the alarm goes, someone answers.

If you need help, you should be able to contact us and get an answer. Key holding is that answer at three in the morning: an officer who attends so that you, or a member of your staff, do not have to.

PROTECT•PREVENT•RESPOND

What key holding includes

  • Secure key holding

    Your keys are held securely and signed out only under the procedures we agree.

  • Agreed response procedures

    Before we hold a key, we agree what happens when a call comes in, who is told and what we do on site.

  • Attendance when required

    An officer attends the premises when it is needed.

  • Liaison with your contacts

    We liaise with you and the contacts we agree, so the right people know what is happening.

What happens when the alarm goes

Five steps, agreed with you before we hold a key.

  1. 01

    Alarm

    Your alarm activates, or something at the premises needs attending to.

  2. 02

    Call

    The call comes to us, under the procedure we agreed with you.

  3. 03

    Attend

    An officer attends with your keys and checks the premises.

  4. 04

    Secure

    We deal with what we find, secure the premises and lock up. If the situation needs them, we call the emergency services.

  5. 05

    Report

    You get a report of what happened and what we did.

Keys held properly, procedures agreed first.

Key holding only works if the procedure is clear before anything happens. We agree it with you first: where the keys are held, who can call us out, who we tell and what we do when we get there.

You are trusting us with the keys to your business, so we keep them secure and handle them discreetly.

Key holding runs subject to agreed procedures, staffing, insurance and operational requirements, so we will tell you plainly what we can cover for your premises.

Premises we hold keys for

  • Commercial premises
  • Offices
  • Industrial premises
  • Warehouses
  • Construction sites
  • Vacant and unoccupied properties
  • Security Patrols

We cover Cumbria, including the South Lakes, and North Lancashire.

Common questions

Who holds our keys?

We do. Keys are held securely and only used under the procedure we agree with you.

How quickly do you attend?

We agree the arrangements with you before we hold a key: who is called, when an officer attends and what they do on site. We do not publish a response time.

Do you work with our alarm company?

We liaise with you and the contacts we agree, which can include the company that monitors your alarm.

Can key holding be combined with patrols?

Yes. Our patrols include key holding-related response. See Security Patrols.

Can you answer our phones out of hours?

We plan to offer an out-of-hours telephone divert, which can run alongside key holding or on its own. See Telephone Divert.

Which areas do you cover?

Cumbria, including the South Lakes, and North Lancashire.

How do I get a price?

Request a quote and tell us about the premises and what you want to happen when the alarm goes. We will come back to you.

Tell us about your premises.

Tell us about the premises and what should happen when the alarm goes.

Request a quote