Privacy policy

Lakeland Security Group ("LSG", "we") runs this website. This policy explains what personal information we collect through it, why, and what you can do about it. If you apply to work with us, our recruitment privacy notice applies as well.

Who is responsible for your information

Lakeland Security Group is the data controller for the information described here. You can reach us through the contact page or at quotes@lsgsecurity.co.uk.

What we collect and why

When you ask for a quote or contact us

The form asks for your name, your company or venue, your phone number, your email address, the service you are interested in, where your venue or site is, and your message. We use this to reply to you, to understand what you need and to put a quote together. Our lawful basis is that this is a step you have asked us to take before we might enter into a contract with you, and our legitimate interest in answering enquiries about our services.

When you visit the site

Our web host keeps standard server logs, which include the IP address of your device, the pages you ask for, and the browser you use. These are used to keep the site running and secure. We only use analytics if you accept it in the cookie banner; see our cookie policy.

Who we share it with

We do not sell your information. We share it only with the companies that help us run the website and our email, and only so far as they need it:

• Resend, the email delivery service that passes your form submission to us. Resend processes data in the United States under its standard contractual terms.
• Microsoft 365, where our email and files are held.
• Cascade UK, which built, hosts and maintains this website and acts on our instructions. A record that a form was submitted is kept on the web server.
• Google, if you have accepted analytics cookies.

We may also share information where the law requires it.

How long we keep it

We keep enquiries, and the record that a form was submitted, for twelve months, unless they lead to work for you, in which case they become part of our record of that work. Server logs are kept by our host for a short period for security purposes.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, ask us to limit how we use it, object to our using it, and ask for it in a form you can take elsewhere. To do any of these, contact us using the details above. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.

Security

This site is served over HTTPS. Form submissions are passed to us by an email delivery service and are not stored on the web server beyond a record that a submission was made.

Changes

If we change this policy we will update the date at the top of this page.